Knowledge base
The knowledge base is the source of truth for correct answers: services, pricing, areas, hours, emergency rules, and FAQs.
What to include
Everything a good receptionist would know — plus hard stops for services you do not offer.
- Service catalog and price ranges
- Service area and travel rules
- Hours and emergency coverage
- Common pests and standard flows
- Cancellations and privacy notices
Maintenance
Initial load is a guided setup session (~1–1.5 hours of your time). Price or area changes are reported by you; ongoing admin is not your full-time job.
Terms
- Knowledge item
- A single entry (e.g. wasp price band, ZIP zone).
- Guardrail
- Rule that limits answers (e.g. no firm quote without inspection).
- FAQ match
- Mapping a customer question to a stored answer.
FAQ
What if the AI does not know?
It can ask, defer to inspection, or escalate — instead of guessing. Guardrails block risky promises.
See a knowledge base demo
Example entries and sample answers.
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