Privacy Policy

Pestly LLC

1209 MOUNTAIN ROAD PL NE, STE R

ALBUQUERQUE, NM 87110

USA

Email: info@pestly.de

Pestly processes the following personal data:

• Contact information (name, phone number, email address)

• Call data (recordings, transcriptions, voicemails)

• Calendar and appointment data (availability, booked appointments)

• Communication content from WhatsApp, SMS, and email

• Payment data (processed via PCI-DSS compliant payment processors)

• Website usage data (see Cookie Settings)

The application runs on a server we operate (IPv4 148.230.70.221).

The servers are subject to German data protection law and the GDPR. Access is protected by modern encryption (TLS 1.3) and firewall systems.

A hosting DPA with a named provider is not on file as a signed document in this notice.

Processing is based on the following legal grounds:

• Art. 6(1)(b) GDPR (contract performance) – for providing our services

• Art. 6(1)(f) GDPR (legitimate interest) – for improving our offerings

• Art. 6(1)(a) GDPR (consent) – for optional cookie categories

Pestly uses AI language models from the following providers:

• Mistral AI (France) – named in the existing notice; AVV not evidenced in this file

• Azure AI (Frankfurt, Germany) – named in the existing notice; region and AVV not evidenced in this file

Recipients only if that processing path is activated for the tenant.

Call data is stored for the duration of the contractual relationship and deleted after termination, unless statutory retention obligations apply.

Call recording files are not stored while recording is off. No automatic deletion job for recordings is evidenced.

Website usage data is stored according to your Cookie Settings preferences.

You have the following rights under the GDPR:

• Right of access (Art. 15 GDPR)

• Right to rectification (Art. 16 GDPR)

• Right to erasure (Art. 17 GDPR)

• Right to restriction of processing (Art. 18 GDPR)

• Right to data portability (Art. 20 GDPR)

• Right to object (Art. 21 GDPR)

To exercise your rights, please contact: info@pestly.de

We reserve the right to update this privacy policy as needed to reflect changes in legal requirements or our services. The current version is always available on this page.