Multichannel
Multichannel means customers reach you how they prefer — Pestly answers consistently and unifies traffic in one assistant.
Supported channels
Voice, WhatsApp, SMS, email, and optional website widgets. Same knowledge base and outcome: understand, answer, book or escalate.
- Shared knowledge across channels
- One customer-facing identity / number story
- Fewer media breaks (call → WhatsApp confirm)
Settings
Which channels go live, hours per channel, after-hours auto-replies, and which channels may trigger emergencies. Number porting and providers are setup work.
Terms
- Inbox
- Unified inbound requests across channels in Pestly.
- Channel routing
- Rules for when a channel is active and priority.
- Widget
- Website chat that uses the same assistant.
FAQ
Do I need every channel on day one?
No. Many start with phone + WhatsApp and expand later.
Pick channels in the demo
We’ll map what fits your operation.
Book a demo