AI voice agent
The AI voice agent answers calls, holds a natural conversation in English or Spanish, understands the request, and routes to booking or escalation.
What happens on a call
The assistant greets in your company name, clarifies intent (e.g. wasps, rodents, emergency), asks focused follow-ups, and checks availability when a calendar is connected.
Complex or sensitive cases can hand off to you — SMS with transcript, not a silent voicemail.
- Languages: English and Spanish
- Pest control terminology via setup
- No press-1 DTMF menus
- Summary for follow-up
Settings you define once
Greeting, tone, emergency hours, when to escalate to a human, and which data to collect (address, property type, urgency). Our team implements the technical config.
What it does not replace
On-site diagnosis, legal advice, and manual approvals for edge cases stay with your business. AI owns first contact and routine.
Terms
- STT / TTS
- Speech-to-text and text-to-speech — core of voice AI.
- Intent
- Detected caller goal (emergency, quote, callback).
- Escalation
- Hand-off to you when rules or the caller require it.
- Transcript
- Written call note for follow-up.
FAQ
Does it handle accents and jargon?
Within the trained setup and common phrasing. House terms go into the knowledge base.
English and Spanish on the same line?
Yes. The active language follows the caller and your setup — useful for US markets with Spanish-speaking customers.
Hear the voice agent live
We run a typical pest control call in the demo.
Book a demo